Return and Refund Policy

Handcrafted Products

At Aman Enterprise, we take pride in offering handcrafted products, where slight differences in detailing may occur. These minor printing and weaving irregularities contribute to the uniqueness and beauty of each handcrafted bag and cannot be labeled as defects.

Color Fastness

We do not provide guarantees on color fastness. Natural colors, such as indigo, may bleed during the first wash. Therefore, we do not offer refunds or exchanges in such cases.

Care Instructions

Handmade bags require special care to preserve their beauty and strength. We recommend reading our instruction manual for washing and care before using the bags. Requests for bag replacement or refund will not be considered valid if incorrect washing and caring methods cause damage.

Customer Satisfaction

Your satisfaction is of utmost importance to us. If you are not satisfied with your purchase, we are prepared to replace the product when the parameters of our return policy are met.

In the Uncommon Occurrence That

  • Wrong product has been delivered to you (i.e., the size or color differs from the option you selected).
  • The product you have received is defective.
  • Minor differences due to monitor settings should be measured as normal and are not subject to return.

Steps to Notify Us

Please notify us immediately by following the steps below:

  1. Send an email to [email protected] along with a photo of the damaged product.
  2. A Returns and Exchanges form is also required with necessary information. (To download a form click here)

Return Procedure

  • Goods are returnable within 48 hours of receiving, provided they contain the original tags and sales invoice and are in unused condition.
  • Choose any trusted courier service or place a pickup request with our courier partner. Our team will coordinate the process if the service is available in your area.
  • Safely package the return packets to eliminate chances of further damage during transit. Refunds and replacements will be void on arrival of damaged products.

After Receiving the Package

Our team will decide whether the product is eligible for refunds or replacement and inform you via email.

  • If eligible for return, the item will be replaced free of cost (subject to availability), or the cost of the goods (excluding freight charges) will be refunded to the credit/debit card used for purchasing.
  • Freight charges for returning the goods will be deducted based on our predetermined tariff, depending on your location. If our courier partner is involved, no additional payments are required for the service.
  • If the product is deemed unfit for return, goods will be delivered back to you.

Processing Time

It may take up to 10 days from our end to process and close a refund/replacement issue.

Allow one billing cycle for credits issued to your debit/credit card to appear on your statement.

The issuing bank manages the cardholder's account. We are not responsible for any delays in the amount being credited to a bank account. The time taken for the refund to appear on the cardholder's account may vary depending on the bank.

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